1. The Company’s Policy Regarding Cancellation of Orders:
    1. The cancellation of orders will be in accordance with the Israeli Consumer Protection Law dated 1981 (hereinafter: “Consumer Protection Law”) and that commencing on the day of the effective execution of the order and its confirmation until 14 working days from the day of receipt of the order in the customer’s home, or in the case that the customer collects the order from the moment of its effective receipt by the customer (hereinafter: “Period of Cancellation”).It should be clarified that a customer who purchased the Fashion Item in a sale, at a reduced price, will be able to cancel the order and return the item to the Company within 7 working days, calculated from the day of the effective date of the order.
    2. It is hereby clarified that cancellation of the order and the return of the Fashion Item to the Website is conditional on the return of the item in its original packaging with the label attached to the item with the plastic fastener, exactly as it was sent to the customer, and without any defect. It should be returned by registered mail, or courier service, as per the customer’s choice and on his account. The Company reserves the right, at its exclusive and final discretion, regarding the physical state of the Fashion Item that was returned.For the sake of exclusion of doubt, it should be clarified that each and every item that is sent to the customer, passes a strict quality control procedure.
    3. Cancellation of an order has to be executed by a written notification to the Company via email at info@thealvas.com and should be within the Period of Cancellation.
    4. In accordance with the Consumer Protection Law, in the event that the customer requests to cancel the order, except for reasons of defect in the Fashion Item, and/or receipt of a different item from the one that was chosen, the Company is entitled to collect a cancellation fee at the rate of 5% of the price of the item that was purchased, or NIS100, the lower of the two, in the event that the order sent to the Company is cancelled.
    5. It is hereby clarified that the return of monies in lieu of the cancellation of the order, as per the conditions stipulated above, will be returned only to the means of payment that was used to order the Fashion Item and according to the accepted period of credit of the various credit card companies and after receipt of the Fashion Item at the address given in section 6/h below.
    6. It is further clarified that a customer who paid for the order using a Direct pre-paid credit card will not be able to receive refund of monies for the cancellation of the order. Instead, the customer will be entitled only to receive credit on the Website.
    7. In the event that the cancellation of the order is received before shipment to the customer, then the monetary refund will also include the payment for the shipping. However, if the cancellation of the order was requested after the shipment of the Fashion Item to the customer, then the cost of shipping will be deducted from the credited amount given to the customer.
    8. The return of the item to the Website will be made via Israel Post, using any of their services, to the address 31, Gefen Street, Kiryat Ekron 769200, together with the original invoice issued with the item.
  2. The Policy of the Company Regarding Exchanges:
    1. How to return a Fashion Item?
      1. The return of Fashion Items will be via registered mail to the Company’s address that appears in paragraph 2 below
      2. The Company’s address for returns:
        31, Gefen Street, Kiryat Ekron 7692000, Israel.
    2. The time period for returning Fashion Items –
      • Customers from Israel – 14 days from the time of receipt of the order
      • Customers from outside of Israel – 28 days from the time of receipt of the order
    3. Conditions for exchanging Fashion Items –
      1. The exchange of Fashion Items will be effected only for two reasons:
        size or color of the same item.
      2. A customer who is interested to exchange a Fashion Item for one of the reasons as mentioned in paragraph 1 above, has to send the Company a notification by email describing the request before sending the item back to the Company. The Company will check if the item which the customer requested is in fact in stock and available for exchange. Should the item not be in stock, the customer has to return the item to the offices of the Company and after its receipt in the offices of the Company a credit will be issued according to the rules described in these Statutes for the purchase. However, if the item is in stock, the customer has to send the item that he wishes to exchange to the offices of the Company and upon its receipt the Company will send the customer the requested item.
      3. It is hereby clarified that the exchange of the order and the return of the Fashion Item to the Website is conditional on the item being in its original packaging and the label attached to the item with the plastic fastener, exactly as it was originally sent to the customer without any defect.
      4. Customers outside of Israel – Please Pay Attention! The Website cannot offer a customer outside of Israel the option of exchanging an item. Therefore, a customer that lives outside of Israel who wishes to exchange a Fashion Item, due to one of the reasons cited in paragraph 7(c)(1) above, has to return the Fashion Item to the address of the Company and the Company will then credit the customer for the purchase, following which the customer will be able to renew the purchase of the item on the Website.